AI understands what your customer really means
Our AI analyses every incoming message and automatically recognises the intent. Route it to the right team member, trigger an automation or reply instantly.
- Automatic categorisation of messages
- Smarter routing to the right team
- Faster response times through automation
Welcome! How can we help you?
09:00I'd like more information
Of course! What would you like to know?
09:01How intent recognition works
From an incoming message to an automatic action in milliseconds.
Hi, I'd like a quote for 12 solar panels
My order still hasn't been delivered, this is taking far too long!
Can you also come by on Saturday?
Thanks for the quick service, great job!
AI that works for you
Intent recognition is the foundation for smart automation and better customer service.
Smart intent recognition
AI analyses every message and determines the intent: question, complaint, request, feedback or something else.
Automatic labelling
Conversations are labelled automatically based on topic, urgency and sentiment.
Trigger automations
Link intents to automations. A pricing question automatically triggers your quote flow.
Multilingual
Recognition works in every language. Dutch, English, German, Spanish and more.
Learning models
The AI learns from corrections and keeps getting better at recognising your specific context.
Privacy-first
All data is processed in line with GDPR. No storage with third parties, no training on your data.
Applications
AI intent recognition makes your entire customer communication smarter.
Smart routing
Complaints go to support automatically, pricing questions to sales and technical questions to the service team.
Prioritisation
Urgent messages rise to the top. AI recognises frustration, deadlines and critical situations.
Automatic replies
Frequently asked questions are answered instantly. Complex questions are forwarded with context.
Sentiment analysis
Recognise angry, satisfied or neutral customers. Adjust your approach automatically to the mood.
Let AI do the heavy lifting
Get started with AI intent recognition and make your customer communication smarter, faster and more personal.