Customer cases

Results that speak for themselves

Discover how organisations across different sectors use WhatsApp to transform their customer communication. From fewer no-shows to higher conversions.

50%

Fewer no-shows

94%

Self-service appointments

15%

Higher conversion

70%

Handled via WhatsApp

Sustainability • Hengelo

Groen in je Straat

From a letter with a personal QR code to handover: everything via WhatsApp

Together with municipalities, Groen in je Straat activates entire neighbourhoods: residents scan their personal QR code and arrange everything via WhatsApp, from sign-up to handover

15%From letter to appointment

80%More conversion

1One conversation

View case

“This journey runs through CommuniQate from sign-up to handover, fully integrated with Cal.com and Teamleader. The resident is kept informed the whole time.”

Thom

Groen in je Straat

More success stories

From orthodontic practices to construction firms, discover how a range of organisations improved their communication.

Service & Maintenance

Mulder Vastgoedonderhoud

94% of residents schedule an appointment themselves within 5 days

Mulder Vastgoedonderhoud brings calm and predictability to its planning with WhatsApp via CommuniQate

94% Appointments scheduled+80% Reachability

Construction & Renovation

elk®

70% of approvals handled via WhatsApp

elk® makes project communication faster, cheaper and more personal with WhatsApp via CommuniQate

70% Approvals-80% Cost saving

Orthodontics

Ortho Euregio

50% fewer no-shows thanks to WhatsApp reminders

Ortho Euregio reduces no-shows and relieves the front desk with smart WhatsApp communication

-50% No-shows-40% Phone calls

Orthodontics

Top Orthodontie

10% conversion on night retainer campaign

Top Orthodontie optimises service and marketing with WhatsApp via CommuniQate

10% Conversion-50% Phone calls

Sustainability

Energiecontrol

13-15% conversion from existing customers

Energiecontrol reactivated customers of a bankrupt company with a targeted WhatsApp campaign

13-15% Conversion€15k+ Revenue

Beauty & Wellness

Smooth Laser Clinic

125+ direct payments from year-end campaign

Smooth Laser Clinic reactivates existing customers with a targeted WhatsApp campaign

13.000 Reach125+ Direct payments

Finance

Crypto Universiteit

From an automated Starter Class to a selected Masterclass

At Crypto Universiteit the whole funnel runs through WhatsApp with CommuniQate: the onboarding into the Starter Class fully automatic, and after that the selection for the Masterclass

Instant Response speedOverview In the figures

Finance

Der Goldmann Nordhorn

Nine WhatsApp automations, driven from their own Cockpit

Der Goldmann connected its own CRM and checkout system to CommuniQate through a single webhook: every WhatsApp action starts or ends in the system the team already works in

9 Automations1 Integration

Customer cases

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