Your WhatsApp and OpusFlow. Always in sync.
Everything that happens in OpusFlow reaches your customer on WhatsApp. And whatever your customer does in WhatsApp comes straight back into OpusFlow. No retyping, no double work.
Thomas de Vries
Wachten op fase-wijziging...
CommuniQate bewaakt projectfases
WhatsApp Bericht
Thomas de Vries
Hoi Thomas! We hebben je geprobeerd te bellen om je aanvraag te bespreken. We snappen dat je druk bent.
Kun je aangeven wanneer je het beste bereikbaar bent?
14:32
WhatsApp Herinnering
Thomas de Vries
Hoi Thomas! Ter herinnering: morgen om 10:00 heb je een adviesgesprek over zonnepanelen.
Tot morgen!
09:00
Ja, ik bevestig
09:06
Two directions, one connection
OpusFlow sends your customer a message. Your customer's reply lands back in OpusFlow.
From OpusFlow to WhatsApp
OpusFlow → WhatsApp- New lead in OpusFlow → an instant message to schedule a call
- Appointment scheduled → confirmation plus a reminder up front
- Engineer on the way or phase changed → your customer knows where they stand
- Project completed → review request or a follow-up offer
From WhatsApp back to OpusFlow
WhatsApp → OpusFlow- Customer confirms or reschedules → appointment and planning updated
- Customer reports a fault → ticket on the right project
- Customer picks an option, such as approving the quote → project phase updated plus a task for the back office
- Customer sends photos or details → stored with the project
Always in sync
Your team simply works in OpusFlow, your customer simply sends a message. The connection does the rest, in both directions.
How does it work?
The connection watches OpusFlow and listens in on WhatsApp. Both automatically.
Automatic phase messages
When a project in OpusFlow changes phase, a WhatsApp message goes out automatically. New lead? An instant message to schedule a call.
Feedback into OpusFlow
When your customer replies in WhatsApp or makes a choice, CommuniQate updates the project in OpusFlow: phase moved, ticket created, task lined up for the back office.
Appointment reminders
When an appointment is scheduled in OpusFlow, a reminder is scheduled automatically. If your customer confirms or reschedules, the planning is right straight away.
Customer reactivation
Reactivate existing customers and sell them a follow-up product or service. Increase your revenue by 10-15% through smart campaigns.
Real-world examples
Seven concrete situations, there and back.
New lead comes in
OpusFlow → WhatsAppLead comes in via Solvari or another provider
Automatic WhatsApp asking to schedule a call
Faster contact, higher conversion
Lead doesn't pick up
OpusFlow → WhatsAppFirst call attempt failed
WhatsApp message: "We tried to call you, when does it suit you?"
More leads reached via their preferred channel
Appointment scheduled
OpusFlow → WhatsAppAppointment is created in OpusFlow
Automatic confirmation plus a reminder 24 hours in advance
Fewer no-shows, better preparation
Customer confirms the appointment in WhatsApp
WhatsApp → OpusFlowCustomer replies to the reminder with a confirmation or asks for another day
CommuniQate updates the appointment and the planning in OpusFlow
Planning is right without retyping
Customer says yes to the quote
WhatsApp → OpusFlowCustomer approves the quote in WhatsApp
The project phase moves forward and the back office gets a task
Faster from yes to scheduled
Customer reports a fault via WhatsApp
WhatsApp → OpusFlowCustomer messages that something is not working, often with a photo
Ticket on the right project in OpusFlow, photos attached right away
No more reports lost in the inbox
Project completed
OpusFlow → WhatsAppProject status changes to "completed"
Review request or follow-up offer to the customer
More reviews, repeat purchases
Plus all CommuniQate features
In addition to the OpusFlow integration, you get access to the complete platform.
Installation companies and energy specialists already messaging via CommuniQate
A selection of the companies running their customer contact through CommuniQate.
Frequently asked questions
The questions we get most often about the OpusFlow connection.
Get your WhatsApp and OpusFlow in sync
Request a demo and see how a phase change in OpusFlow sends a message, and how your customer's reply lands back in OpusFlow.