Question 1

How do I get started with CommuniQate?

Accepted Answer

You can start right away by requesting a demo. During the demo we show you how CommuniQate works and how it fits within your organisation. After you agree we help you with the setup and you are live within a week.

Question 2

How long does implementation take?

Accepted Answer

Most customers are fully operational within 1-2 weeks. This includes the technical setup, connecting your WhatsApp number, importing contacts and training your team.

Question 3

Can I use my existing WhatsApp number?

Accepted Answer

Yes, you can transfer your existing business number to CommuniQate. Note: this number must not already be in use with the regular WhatsApp Business App. We guide you through the migration process.

Question 4

Is a trial period available?

Accepted Answer

We offer an extensive demo in which you can see all functionalities. In addition, after the demo you can start a pilot to experience CommuniQate in practice before making a final decision.

Question 5

What is the difference between CommuniQate and the WhatsApp Business App?

Accepted Answer

The WhatsApp Business App is meant for small businesses with 1 user. CommuniQate uses the WhatsApp Business API and offers features for teams: multiple users, automations, integrations with other systems, sending campaigns, and extensive analytics.

Question 6

Can I use CommuniQate for customer service?

Accepted Answer

Absolutely! CommuniQate is ideal for customer service. With the team inbox you work together on conversations, assign chats to colleagues, and use templates for quick replies. Automations can handle frequently asked questions instantly.

Question 7

Can I use CommuniQate for marketing purposes?

Accepted Answer

Yes, with CommuniQate you can send marketing campaigns to customers who have given consent. Think of promotions, news updates, or personalised offers. WhatsApp's high open rates (70%) deliver much better results than email.

Question 8

What are automations and how do they work?

Accepted Answer

Automations are workflows that automatically send messages based on triggers. For example: a welcome message for a new conversation, a reminder for an appointment, or a follow-up after a purchase. You set them up easily without technical knowledge.

Question 9

Can I use AI for automatic replies?

Accepted Answer

Yes. CommuniQate routes incoming messages to the right colleague automatically and answers simple questions with automations. Want more? Then we look at what is possible in a demo.

Question 10

How many users can work at the same time?

Accepted Answer

There is no limit on the number of users. All team members can work in the inbox simultaneously, assign conversations to each other, and add notes. Perfect for larger teams with a lot of customer contact.

Question 11

How do I integrate CommuniQate with my existing systems?

Accepted Answer

CommuniQate offers direct connections with popular systems such as OpusFlow, iOrtho, HubSpot, Exact and more. In addition, you can connect almost any system via Make.com, Zapier or our API.

Question 12

Which CRM systems are supported?

Accepted Answer

We support HubSpot, Salesforce, Pipedrive and many other CRM systems via direct integrations or via Make.com/Zapier. Contact details and conversation history are synchronised automatically.

Question 13

Can I connect CommuniQate to my planning/calendar?

Accepted Answer

Yes, you can connect CommuniQate to Google Calendar, Microsoft Outlook and other planning tools. This makes it possible to send automatic appointment reminders and let customers schedule appointments themselves.

Question 14

Is an API available?

Accepted Answer

Yes, we offer an extensive REST API with which you can integrate CommuniQate with your own systems. The API documentation is available to all customers.

Question 15

How does the team inbox work?

Accepted Answer

The team inbox is a shared inbox where all WhatsApp conversations come in. Team members can assign conversations to themselves or others, add internal notes, and track the status of conversations.

Question 16

Can I assign conversations to specific employees?

Accepted Answer

Yes, conversations can be assigned manually or automatically. You can set rules based on topic, customer type, or employee availability.

Question 17

Are there different roles and permissions?

Accepted Answer

Yes, you can create different roles with specific permissions. For example: agents can only handle conversations, while managers also have access to analytics and settings.

Question 18

Can I see who is handling which conversation?

Accepted Answer

Yes, in the inbox you immediately see who is assigned to which conversation. You can also view the full conversation history and activity per employee.

Question 19

What does CommuniQate cost?

Accepted Answer

The cost depends on your usage and needs. We work with a monthly subscription plus a cost per conversation. Request a demo for a free tailored quote. There are no long contracts or hidden costs.

Question 20

Are there setup costs?

Accepted Answer

Implementation and onboarding are included in your subscription. There are no hidden setup costs. There may be costs for custom integrations if you need special connections.

Question 21

How do the conversation costs work?

Accepted Answer

WhatsApp charges a cost per conversation (a 24-hour session). The cost varies by type of conversation (customer-initiated vs. business-initiated) and by country. We pass these costs on transparently.

Question 22

Can I cancel monthly?

Accepted Answer

Yes, we use a monthly notice period. You are not tied to long contracts and can flexibly scale up or down as your needs change.

Question 23

How does billing work?

Accepted Answer

Each month you receive an invoice with the subscription amount and the conversation costs of the past month. Payment is by direct debit or bank transfer.

Question 24

Is CommuniQate GDPR compliant?

Accepted Answer

Yes, CommuniQate is fully GDPR compliant. WhatsApp Business holds SOC 2 Type II and ISO 27001 certifications. All data is stored within the EU and we help you with the right consents and privacy settings.

Question 25

Where is my data stored?

Accepted Answer

All data is stored on secure servers within the European Union. We use encryption and follow strict security protocols.

Question 26

Who has access to my conversations?

Accepted Answer

Only the users you create yourself have access to your conversations. CommuniQate employees have no access to your data, unless you explicitly grant consent for support purposes.

Question 27

Can I sign a data processing agreement?

Accepted Answer

Yes, we offer a standard data processing agreement that meets all GDPR requirements. You can download it directly from our website or request it from your account manager.

Question 28

How do I handle opt-in for WhatsApp messages?

Accepted Answer

We help you collect consent correctly. This can be done via your website, in a physical store, or through other channels. We offer templates and best practices for a correct opt-in procedure.

Question 29

How does CommuniQate work together with WhatsApp Cloud?

Accepted Answer

CommuniQate acts as an intermediary that helps businesses use WhatsApp Cloud effectively. It offers features such as automated messages, an AI Assistant and integration with CRM systems to streamline customer interactions.

Question 30

Do I need a Facebook Business account?

Accepted Answer

Yes, the WhatsApp Business API requires a verified Meta Business account. We guide you through the verification process and make sure everything is set up correctly.

Question 31

Can I use multiple WhatsApp numbers?

Accepted Answer

Yes, you can manage multiple WhatsApp numbers from a single CommuniQate account. Handy if you have different departments or brands that each want their own number.

Question 32

Does CommuniQate also work on mobile?

Accepted Answer

Yes, CommuniQate is fully responsive and works excellently on mobile devices. You can handle conversations from your phone, tablet or desktop.

Question 33

What happens if the connection drops?

Accepted Answer

CommuniQate is built on reliable cloud infrastructure with high availability. Should there be an outage, messages are automatically stored and processed as soon as the connection is restored.

How can we help you?

Create a ticket

Email us

WhatsApp us

Call us

Frequently asked questions

Getting started

Features & Capabilities

Integrations & Connections

Teams & Collaboration

Pricing & Billing

Privacy & Security

Technical Questions

Can't find your question?