Help & Support

How can we help you?

Quickly find answers to your questions in our extensive FAQ or contact our support team directly.

Create a ticket

Already have a CommuniQate account? Easily create a support ticket to get help quickly.

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Email us

Send us an email and we will respond as quickly as possible, usually within 24 hours.

support@communiqate.nl

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A quick support question or a question for sales? Send us a WhatsApp message!

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Frequently asked questions

Quickly find answers to the most common questions about CommuniQate.

Getting started

Features & Capabilities

Integrations & Connections

Teams & Collaboration

Pricing & Billing

Privacy & Security

Technical Questions

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Our team is ready to help you. Contact us via WhatsApp, email or schedule a demo.

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How can we help you?

Create a ticket

Email us

WhatsApp us

Frequently asked questions

Getting started

How do I get started with CommuniQate?

How long does implementation take?

Can I use my existing WhatsApp number?

Is a trial period available?

Features & Capabilities

What is the difference between CommuniQate and the WhatsApp Business App?

Can I use CommuniQate for customer service?

Can I use CommuniQate for marketing purposes?

What are automations and how do they work?

Can I use AI for automatic replies?

How many users can work at the same time?

Integrations & Connections

How do I integrate CommuniQate with my existing systems?

Which CRM systems are supported?

Can I connect CommuniQate to my planning/calendar?

Is an API available?

Teams & Collaboration

How does the team inbox work?

Can I assign conversations to specific employees?

Are there different roles and permissions?

Can I see who is handling which conversation?

Pricing & Billing

What does CommuniQate cost?

Are there setup costs?

How do the conversation costs work?

Can I cancel monthly?

How does billing work?

Privacy & Security

Is CommuniQate GDPR compliant?

Where is my data stored?

Who has access to my conversations?

Can I sign a data processing agreement?

How do I handle opt-in for WhatsApp messages?

Technical Questions

How does CommuniQate work together with WhatsApp Cloud?

Do I need a Facebook Business account?

Can I use multiple WhatsApp numbers?

Does CommuniQate also work on mobile?

What happens if the connection drops?

Can't find your question?