Improve internal communication in the healthcare sector
Many healthcare institutions work with thousands of staff, spread across multiple locations and departments. That involves an enormous amount of daily coordination, especially around schedules, hours, staffing and absences. CommuniQate provides a central, secure communication layer via WhatsApp.
- A central inbox for all team communication and client updates
- Faster coordination for absences and schedule changes
- Fewer call rounds and duplicate work
- Secure access from your own devices, without personal phones
Absence evening shift Ward 2 17:00-23:00. Are you available?
14:00Yes, I can
Thanks! You're scheduled. The shift is covered.
14:06Use cases for the healthcare sector
Tap a use case to see the WhatsApp example
Question about next week's schedule
Hi, I'd like to know if I can swap Wednesday for Friday?
From: Lisa (Ward 3) Label: Schedule change Status: New
I'll handle this
What we hear from care organisations
Limited insight into communication
Messages are shared via various channels, so it's not always clear who discussed or picked up what. This leads to fragmented information.
Messages go unanswered
Messages that come in via the phone sometimes go unanswered or aren't picked up in time. The same message gets sent multiple times.
No central communication environment
What's missing is an environment where it's visible who sent which message, and where teams can reply together and clearly.
Reachability outside working hours
Time off is time off, but sometimes an important message arrives just before the end of a shift. With CommuniQate a staff member can log in securely without personal phones.
Get started quickly with CommuniQate
CommuniQate is designed to be implemented quickly within healthcare institutions, without large IT projects.
Introduction and analysis
We discuss the current communication flows within your organisation and identify where WhatsApp can make the biggest difference.
Configuration and integration
We set up CommuniQate to your wishes: labels, teams, departments and any integrations with existing systems.
Training and onboarding
Staff receive a short training and can get started right away. The interface is intuitive and similar to WhatsApp.
Live and continuous improvement
After going live we monitor the results together and optimise where needed. New use cases can easily be added.
From first chat to live within a week
No big IT project. We set everything up together and your team can get going right away.
Intro call and demo
We take a look at your patient communication and agree together which information does and does not go through WhatsApp.
We set everything up
WhatsApp number, reminders and frequently asked questions. You do not have to do anything technical.
Live and supported
Live within a week. We train your front desk and keep an eye on things until everything runs smoothly.
Frequently asked questions
The questions we hear most often in this line of work. Not seeing yours? Feel free to message us.
More calm in your communication
Let's look together at how CommuniQate can improve internal communication in your care organisation. Fewer call rounds, more overview.
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See how CommuniQate delivers value in other industries