Ortho Euregio

Ortho Euregio, with locations in Enschede and Hengelo, was dealing with a high number of no-shows, especially among younger patients who do not read their emails. This problem led to inefficiencies and a loss of time and resources for the practice. On top of that, the front desk was overloaded with phone calls from patients who had questions about their appointments.

CommuniQate offers an effective solution by implementing a WhatsApp reminder system. Patients receive a reminder message via WhatsApp 90 minutes before their appointment, with directions depending on the location (Enschede or Hengelo). In addition, an AI assistant is deployed to handle common questions automatically and to gather extra information before an Ortho Euregio staff member takes over the conversation.

The system automatically sends reminders 90 minutes before the appointment. The directions are adjusted based on the location of the appointment. The AI assistant answers frequently asked questions and gathers relevant information before the conversation is possibly handed over to a staff member.

Thanks to CommuniQate, Ortho Euregio sees significant improvements in its appointment management and customer service. With a drastic reduction in no-shows and more efficient communication via WhatsApp, the practice is now better equipped to provide high-quality care.