Speed up and strengthen service & maintenance processes
Service and maintenance companies in the social housing sector balance tight SLAs, unpredictable fault volumes and demanding residents. Every missed appointment adds to the back-office workload and undermines the relationship with the housing association. CommuniQate moves all coordination to WhatsApp.
- More first-time fixes thanks to clear slot scheduling and live status updates
- 40% fewer no-shows thanks to reminders and technician-on-the-way alerts
- Over 90% self-service scheduling without a single phone call
- Full transparency via audit logs and SLA dashboards
Maintenance is scheduled. Pick a time slot:
09:00Tue 15 Jan, 13:00-15:00
Confirmed! Technician Erik is on his way.
13:22Great, I'm home!
Use cases with WhatsApp examples
Tap a use case to see the WhatsApp example
Good morning! Maintenance is scheduled for your home. When suits you best?
Pick a time slot:
Tue 15 Jan, 13:00-15:00
Your appointment is confirmed for Tue 15 Jan between 13:00-15:00. You'll receive a reminder.
Even more use cases
Key handover notification
A WhatsApp trigger the moment a key enters the depot or is picked up. Clear responsibility, fewer phone calls.
Street or block approach
Reserve suitable blocks in the calendar. Residents only pick slots that make logistical sense. Shorter lead time, fewer trips.
Preventive maintenance ping
An annual WhatsApp ping: 'Is your ventilation still fine?' Fewer urgent faults, a more even workload.
Automatic service reporting
Right after completion the resident receives a service report via WhatsApp. Fast handling, fewer aftercare calls.
Automatic translation
Messages are translated into the resident's language. Replies are translated back to the team's language. Inclusivity without extra admin.
Photo validation workflow
The resident uploads before and after photos. The back office approves with one click. Faster delivery acceptance, lower failure costs.
Customer stories in service & maintenance
“This works ideally for us. It is pleasant for residents and it saves us an enormous amount of time.”
From first chat to live within a week
No big IT project. We set everything up together and your team can get going right away.
Intro call and demo
We take a look at your work order and scheduling process and show you how residents book their own appointment via WhatsApp.
We set everything up
WhatsApp number, message templates and the link with Exact Online Bouw, for example. You do not have to do anything technical.
Live and supported
Live within a week. We train your planners and keep an eye on things until everything runs smoothly.
Frequently asked questions
The questions we hear most often in this line of work. Not seeing yours? Feel free to message us.
Ready to speed up your service processes?
Schedule a no-obligation demo and discover how CommuniQate helps your service and maintenance team with better availability, fewer no-shows and satisfied residents.
Discover other sectors
See how CommuniQate delivers value in other industries