Plenni + CommuniQate
Combine AI-driven route planning with automatic WhatsApp communication. From appointment confirmation to aftersales, everything automated.
09:00
Van Dijk
10:30
Beschikbaar
12:00
Beschikbaar
14:00
Janssen
Afspraak geboekt via Plenni
WhatsApp bevestiging verzonden
WhatsApp Bevestiging
Jan Bakker
Hoi Jan! Je afspraak is bevestigd:
Dinsdag 16 januari
10:30 - 11:30
Dorpsstraat 45, Amersfoort
10:32
Onze monteur Peter komt langs.
10:32
What can you automate?
The Plenni integration automates your entire customer communication around appointments.
Appointment confirmations
As soon as an appointment is scheduled in Plenni, the customer automatically receives a WhatsApp confirmation with date, time and location.
Smart reminders
Automatic reminders 24 hours and 2 hours before the appointment. Customers can confirm or reschedule via interactive buttons.
Book directly via WhatsApp
Send a Plenni booking link via WhatsApp. Contacts schedule an appointment themselves, Plenni calculates the optimal route.
Aftersales messages
After the appointment, automatically send a review request, satisfaction survey or upsell campaign.
Real-world examples
Concrete situations where the integration works for you.
Lead comes in
New lead via website, form or advertisement
Automatic WhatsApp with Plenni booking link
Customer books themselves, 89% less calling
Appointment scheduled
Customer books via Plenni
Automatic confirmation via WhatsApp with all details
Customer immediately knows where they stand
24 hours before appointment
Appointment approaching
Reminder via WhatsApp with confirm/reschedule buttons
50% fewer no-shows
After the appointment
Appointment status changes to completed
Review request or satisfaction survey via WhatsApp
More reviews, higher customer satisfaction
Live in 4 steps
The integration is operational within a day.
Connect Plenni account
Connect your Plenni account to CommuniQate via the API key.
Set up triggers
Choose which Plenni events trigger WhatsApp messages.
Create templates
Create WhatsApp templates for confirmations, reminders and aftersales.
Go live
Test the flow and go live. From now on everything runs automatically.
Plus all CommuniQate features
In addition to the Plenni integration, you get access to the complete platform.
Discover Plenni + CommuniQate for your business
Request a demo and discover how the integration works for your situation. From appointment scheduling to aftersales, fully automated.