Schedule maintenance appointments without calling.
When a maintenance appointment is in YellowQ, the resident receives it via WhatsApp and confirms with one tap. If they reschedule, YellowQ follows. Your planners stop chasing residents by phone and get back to planning.
Good morning! Your housing association has asked us to carry out maintenance on the window frames of your home. The first available slot is Tuesday 24 September between 09:00 and 12:00. Does that work for you?
Confirm appointment
Thank you! Your appointment on Tuesday 24 September between 09:00 and 12:00 is booked. You will automatically receive a reminder the day before.
How a resident confirms the appointment
As soon as the appointment is in YellowQ, the resident receives this message. Confirming takes one tap; rescheduling too.
From work order to technician at the door
Everything runs through the same WhatsApp conversation, and every step starts from the planning in YellowQ.
Two directions, one connection
YellowQ sends the resident a message. The resident's reply lands back in YellowQ.
From YellowQ to WhatsApp
YellowQ → WhatsApp- Maintenance appointment scheduled → appointment suggestion with date, time and the work
- Day before the appointment → automatic reminder
- Technician leaves → the resident knows what time to expect them
- Work completed → short satisfaction survey for your client
From WhatsApp back to YellowQ
WhatsApp → YellowQ- Resident confirms → appointment fixed in the planning
- Resident cannot make it → new slot chosen, planning updated
- Resident approves the work order → status updated on the job
- Resident asks a question → conversation attached to the right appointment, for the planner
Always in sync
Your planners simply work in YellowQ, the resident simply messages. The connection does the rest, in both directions.
How does it work?
The connection watches the planning in YellowQ and listens in WhatsApp. Both automatically.
Appointment suggestion from the planning
Schedule a maintenance appointment in YellowQ and a WhatsApp message with the date, time and the work goes to the resident automatically. No calling round, no retyping.
Reply back in YellowQ
When the resident confirms, or picks another slot, CommuniQate updates the appointment in YellowQ. The planner sees it on their own screen and has nothing to copy over.
Reminders and technician on the way
A reminder the day before, and a message with the expected arrival time as soon as the technician leaves. Fewer closed doors, fewer calls to the planning desk.
Satisfaction as proof
After completion, a short satisfaction survey via WhatsApp. Low scores go straight to the planning desk, high scores serve as proof for your client.
Real-world examples
Six concrete situations from the maintenance process, there and back.
Work order comes in
YellowQ → WhatsAppJob from the housing association or client is scheduled in YellowQ
Automatic WhatsApp message with the work and an appointment suggestion
Contact within a minute, without a call attempt
Resident confirms
WhatsApp → YellowQResident taps Confirm appointment
Appointment is fixed in the YellowQ planning
Planning correct without retyping
Slot does not suit
WhatsApp → YellowQResident indicates the suggested slot does not work
New suggestion or choice of time slots, planning updated in YellowQ
Rescheduling without a calling round
No reply
YellowQ → WhatsAppResident has not replied after 24 hours
Friendly reminder, and after two reminders a label for the planner
Nobody falls through the cracks
Technician leaves
YellowQ → WhatsAppTechnician sets the job to on the way in YellowQ
Message with the expected arrival time
Resident is home, no wasted trip
Work completed
YellowQ → WhatsAppJob closed in YellowQ
Short satisfaction survey, with a review request at 4 stars or more
Proof of satisfaction for your client
The same principle already runs at Mulder Vastgoedonderhoud
Mulder Vastgoedonderhoud schedules maintenance for housing associations with exactly this WhatsApp flow, connected to Exact Online Bouw. 94% of residents schedule an appointment themselves within 5 working days, with 70% fewer call attempts. With YellowQ it works the same way, except everything starts from your planning.
Read the customer caseAll CommuniQate features
Besides the YellowQ connection you get the complete WhatsApp platform.
Frequently asked questions
The questions we get most often about the YellowQ connection.
Let your maintenance appointments schedule themselves
Request a demo and see how an appointment in YellowQ sends a message, and how the resident's confirmation lands back in YellowQ.