Collect 5x more reviews via WhatsApp
Automatically ask for reviews at the perfect moment, right after a happy customer experience. 60% response rate, no more missed opportunities.
- 5x more reviews than via email or cards
- 60% response rate on WhatsApp requests
- Automatic filtering of dissatisfied customers
- Direct link to Google, Trustpilot or other platforms
Hi Jan! Thanks for your visit. How satisfied are you with our service?
Very satisfied
Wonderful! Would you leave a review on Google? It helps us enormously!
Reviews are essential
of customers read reviews before a purchase
more conversion with reviews
trust reviews just like personal recommendations
Why WhatsApp works for reviews
Perfect timing
Ask for reviews at the moment the customer is most satisfied, right after a successful service or purchase.
Higher response rate
WhatsApp has a 60% response rate for review requests, compared to 5% by email.
Filter negative feedback
Dissatisfied customers first get the chance to give feedback before they go to Google.
Straight to Google
Satisfied customers get a direct link to your Google Reviews page.
WhatsApp vs other methods
| Method | Response rate | Timing | Effort |
|---|---|---|---|
| 5% | Days later | Manual | |
| QR code receipt | 2% | Forgotten | Manual |
| Asking in person | 10% | Immediate | Time-consuming |
| WhatsAppRecommended | 60% | Perfectly timed | Automatic |
The automatic review workflow
Service completed
Trigger after an appointment, delivery or purchase
Satisfaction question
'How satisfied are you?' with score buttons
Routing based on score
High: Google review link. Low: feedback form
Send a thank you
Automatic thank-you message after a review
Frequently asked questions
When is the best time to ask for reviews?
Research shows that 24-48 hours after the service is optimal. The customer has had time to process the experience, but it is still fresh enough. CommuniQate lets you set this exactly.
What if a customer is dissatisfied?
The workflow first asks about satisfaction. With a low score the customer gets a feedback form instead of the Google link. That way you can resolve issues before they go online.
Can I collect reviews on multiple platforms?
Yes, you can add links to Google, Trustpilot, Facebook or your own review pages. Customers choose themselves, or you show the platform where you need the most reviews.
How many extra reviews can I expect?
On average our customers see a 5x increase in the number of reviews. With consistent use (automatically after every service) reviews grow structurally.
Isn't this pushy?
The message is friendly and personal. Customers appreciate that you ask for their opinion. You can also set it to ask only once per X months per customer.
Ready for more 5-star reviews?
Start today collecting reviews automatically via WhatsApp. 5x more reviews, 60% response rate.