WhatsApp Business with multiple users
One WhatsApp number, your whole team. Work together in a shared inbox with assignment, labels and realtime synchronisation.
- Unlimited team members on one WhatsApp number
- Assign conversations to colleagues
- Internal notes and labels for context
- Realtime synchronisation, no duplicate replies
Hi! I have a question about my order.
Good morning! Happy to help. What is your order number?
Order number is #12345
Thank you! I can see your order. The parcel is on its way.
The problem with the WhatsApp Business App
The free app is not built for teams. These are the limitations.
WhatsApp Business App limitation
The free app only works on 1-4 devices and is not suited for teams.
No overview of who is responding
Colleagues don't know who has already replied or is handling a customer.
Conversations get lost
Without a central inbox, conversations get lost when shifts change.
No collaboration possible
Internal notes, assigning to colleagues or labels are not possible.
The solution: Team Inbox
Everything you need to work together as a team via WhatsApp.
Unlimited users
Add as many team members as you need. Everyone works in the same inbox.
Assign conversations
Assign conversations to specific colleagues. Everyone knows who is handling what.
Labels & filters
Organise conversations with labels. Filter by status, department or priority.
Internal notes
Add notes only colleagues can see. Share context without disturbing the customer.
Realtime synchronisation
Changes are instantly visible to everyone. Never any duplicate replies again.
Web & mobile
Work via the browser or mobile app. Access to all conversations anytime, anywhere.
WhatsApp Business App vs CommuniQate
Ideal for every team
Customer service team
Multiple agents answer questions via one WhatsApp number. With queues and automatic distribution.
Sales team
Follow up on leads, assign to the right salesperson and track the progress of every conversation.
Planners & field service
Office and technicians share the same inbox. Planners see all communication with customers.
Frequently asked questions
How does WhatsApp Business work with multiple users?
CommuniQate uses the official WhatsApp Business API. This lets you give unlimited team members access to one WhatsApp number. Everyone works in a shared inbox with realtime synchronisation.
Can I keep my existing WhatsApp number?
Yes, in most cases you can transfer your existing business number to the WhatsApp Business API. We guide you through this process.
Do customers see who is replying?
No, customers only see your company name. Internally you can see which colleague replied. You can also add signatures if you want customers to know who they are speaking with.
What does WhatsApp Business with multiple users cost?
CommuniQate works with a monthly subscription plus a cost per conversation. The number of users is unlimited. Request a demo for a tailored quote.
How quickly can I get started?
After approval of your WhatsApp Business Account (usually 1-2 days) you can get started right away. We help with the setup and training of your team.
Ready for team collaboration?
Start today with WhatsApp Business for your whole team. One number, unlimited users, full overview.