Cut no-shows with WhatsApp appointment reminders
Send automatic appointment reminders via WhatsApp and lower no-shows by 50%. 70% gets read, no more emails that end up in spam.
- 50% fewer no-shows thanks to timely reminders
- 70% gets read, far higher than email or SMS
- Interactive buttons to confirm or reschedule
- Fully automated, 0 manual work
Hi Lisa! Reminder: your appointment is tomorrow.
Wednesday 15 March at 10:00 at Dentist De Molaar, Hoofdstraat 123
Yes, I'll be there
Great! See you tomorrow. Until then!
The problem with no-shows
Missed appointments cost you money, time and frustration. WhatsApp reminders are the solution.
How the automated workflow works
Once set up, it runs fully automatically. No more manual work.
Appointment is scheduled
InstantIn your calendar, CRM or booking system
Send confirmation
Within 1 minuteAutomatic WhatsApp message with details
Reminder 24 hours ahead
24 hours beforeWith the option to confirm or reschedule
Final reminder
2 hours beforeShort reminder with location and time
Automate with Plenni
Plenni is the AI-driven scheduling software for field service teams. Customers schedule appointments themselves, Plenni calculates the optimal route and CommuniQate automatically sends confirmations and reminders.
Automatic confirmations
As soon as an appointment is booked through Plenni, CommuniQate automatically sends a WhatsApp confirmation.
Smart reminders
24 hours and 2 hours before the appointment, an automatic reminder with confirm/reschedule buttons.
40% fewer kilometres
Plenni only shows time slots where an employee is nearby. Smarter routes, lower costs.
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Frequently asked questions
How much does a no-show cost on average?
A missed appointment costs on average €50-€150 in lost revenue and wasted time. At 10 no-shows per month that is already €500-€1500 in losses. With WhatsApp reminders you reduce this by 50-60%.
Can I connect reminders to my calendar?
Yes, CommuniQate integrates with popular calendars and booking systems such as Google Calendar, Outlook, Calendly and industry-specific software. The connection is often live within a day.
What if the customer wants to reschedule?
Customers can respond instantly via interactive buttons. With 'Reschedule' they can pick a new time or the conversation is forwarded to your team for personal handling.
How many reminders can I send?
You decide the number and timing yourself. A popular setup is: confirmation on booking, a reminder 24 hours ahead, and optionally 2 hours ahead. Too many reminders? Customers can easily opt out.
Is this GDPR-compliant?
Yes, provided you have the customer's consent to send WhatsApp messages. CommuniQate helps you with the right opt-in flows and is fully GDPR-compliant.
Ready to cut no-shows?
Start today with automatic appointment reminders via WhatsApp. Lower no-shows by 50% and save hours of calling.